Privacy Policy

Terms of services
Privacy policy
Guest Refund Policy
Copyright Policy
Cancellations
Payment Options

All bookings made with Triplens, are subject to the following terms and conditions. Since you’ll be bound by these conditions once the agreement comes into force, we request you to carefully read and understand them. Triplens reserves the complete right to alter, add, or delete any of these terms and conditions without any prior notice, and such changes naturally apply to you upon making a tour services with us.

1. Pricing

A price mentioned in our website or brochure, if not specified, is on per person basis. It is non-inclusive of any kind of payment done from the part of customers, in the form of visa fee, room charges and tips to drivers or guides. In addition, changes in pricing may occur in the event of any additional expense incurred by your transport, or accommodation service provider.

2. Mode of Payment

Upon choosing your preferred tour service or holiday package, you can make your payment via a valid credit card, such as American Express, Discover, MasterCard, Diners, or Visa. Depending on the package, you may be entailed to make full payment.

3. Payment Confirmation

As soon as you make the payment, we’ll send you a confirmation email, along with a unique booking reference number and voucher. Since it is deemed as a proof of payment, we advise you to take a print out of the voucher.

4. Disclaimer of Liability

We take all possible effort to make sure that information contained on the website of Triplens is precise and genuine. If you find any information on this website to be imprecise, please notify us the same by forwarding us an email to info@triplens.net or by dialing us at +91 2066838843 and we’ll try to rectify it as early and practicable as possible.
While we endeavor to keep the information up-to-date, there may be incorrect or outdated content. Moreover, website content is subject to change without any prior notice. Triplens does not give assurance, warranty, or representation of any sort, implicit or explicit, on account of the authenticity, accurateness, appropriateness, comprehensiveness, reliability, and availability of information contained on the website.
In order to keep the website up and running in the most efficient and smooth manner as well as ensure that our IT infrastructure is free of any error or virus, we implement state of the art technological solutions. That said, Triplens will take no responsibility for and should not be held liable in the event the website is temporarily inaccessible or for any loss or damage that occur as an outcome of the access to, or incapability to use the website of Triplens due to virus attacks whatsoever.
Triplens website may contain links that lead to third party websites, which consequently are not under the control of Triplens. Apparently, we do not have any authority on and take no accountability with regards to information available on such websites.
Under no circumstance, Triplens or any of its employees, partners, agents, or sub-contractors should be held liable for any consequential or unintended loss, claim or decision made as part of the use of its website, content or materials, which include, but not restricted to, business loss, data corruption, loss of goodwill or reputation, and loss of personal information.

5. No Show Policy

If you do not avail of a paid tour service partly or fully, Triplens will not make any refund in such circumstance. This is applicable to all unutilized Triplens tour services including city tour, limo service, desert safari etc.

6. Cancellation Process

In order to cancel a booking, we request you to send a notification in writing. An email would be enough. Once we receive your cancellation request, we’ll acknowledge it through one of these modes: email, telephone, or fax, while citing the cancellation fee you require to pay. Please be informed that Triplens is not liable for any cancellation request not received from guests.

7. Itinerary Amendments

Depending on climatic conditions, flight schedules, and such other various aspects, certain inclusions in your package, such as transfers, are subject to changes. In such situation, we’ll try to offer suitable alternatives of original tour value, which – however – is subject to its availability. As mentioned earlier, Triplens holds the complete right to make minor changes in the tour packages, and the guest is not entitled for any refund in such circumstances. Furthermore, no refund is made on cancellation of a tour service due to the reasons beyond our control, such as natural calamities.

8. Accommodation & Check-in & Check-out Policy

At Triplens, we endeavor to pick you an accommodation choice that best suit your business or holiday needs. Regarding check-in / check-out policy, it varies from one hotel to another, and hence we advise you to refer to your hotel website. Apparently, Triplens is not liable for any late or early check-in or check-out.

9. Travel Documents

Be sure, especially if you’re coming from another country, to carry all documents that qualify your entry to the destination. Reimbursement will not be made by the Triplens, if your entry is restricted due to the lack of proper documents. Further, prior to your visit, it is highly recommended to check with your country’s consulate to get an idea on entry prerequisites.

10. Website Usage

Each of Triplens content, covering images, product details and description, pricing information, and logo, is proprietary to the Triplens. You may view or print any or all part of the website, though cannot be utilized for any commercial, non-personal or illegal causes.

Triplens is firmly dedicated to protect the privacy and confidentiality of our esteemed guests’ personal information. We, therefore, implement state-of-the-art electronic and technical safety system in order to safeguard guests’ privacy rights when they use our website or interact with Triplens staff. The inclusions of privacy policy outlined herein will give you a clear understanding on how Triplens will collect, utilize, and most of all, protect your information that you provide us through any of these sources, such as email, company website, or agent.

1. Collection of Personal Information

Triplens entails to submit your personal details, such as name, contact number, location address, email id, and payment info, especially when you get in touch with us to enquire about our services or at the time booking a tour package. By submitting such details, you allow us to utilize your personal data for further relevant purpose.

2. Use of Information

The client’s personal information collected via the website, email or other sources is primarily used to confirm booking, authenticate credit card information, and process the payment. Apart from utilizing it for activities intended to improve the website’s performance, this information is also submitted to airline or accommodation service provider, depending on your preferred service package.

3. Privacy of Your Data

At Triplens, we assure you that we’ll not disclose or sell any information – partly or fully - provided by you at the time of booking. Even if we have to submit your details to third parties including hotels and flight carriers, we ensure that they strictly conform to our privacy policy and terms and conditions.

4. Legal Disclosure of Information

In order to obey a court order or safeguard the Triplens rights, we may disclose your private details.

5. Collection of Non-Personal Information

This indicates data that Triplens compiles through suppliers, third party service providers, and web logs, and it is mainly put in use to analyze the performance of our website.

6. Opt-Out

Should you no more wish to obtain our newsletters or emails indicating latest tour promotions, we request you to notify the same to our customer support team. Give us a call on +962 6 556 3363 or send an email to info@triplens.net with subject ‘Unsubscribe.’

7. Contests and Surveys

From time to time, Triplens conducts sweepstake, lucky draw, polls and surveys, of which some are planned in conjunction with third party sponsor. In such instances, we’ll inform our clients about the involvement of a third party as well as their scope of utilizing your personally identifiable information. Further, it is up to you whether or not to participate in such contest, survey or poll.

8. Secured Financial Transaction

To avoid any kinds of discrepancies in terms of the use of your personal information, we deploy advanced server to secure your orders and process information. The use of sophisticated technical system will provide a further layer of protection to your sensitive data, such as payment details.

The Guest Refund Policy, as the name implies, is meant to support guests in the event they suffer any travel issue. It is applicable to all guests who make a tour reservation on the Triplens website. If a guest encounters any travel problem, we will generally, at our discretion, do any of the following:

(i) Recompense you up to the tour price paid by you, however, depending on the type or extent of the travel issue suffered.

(ii) Exercise reasonable effort to provide you with an alternative that is judiciously similar to the tours or packages mentioned in your original booking.

While we’ll do everything possible to reimburse the amount if you need to cancel a tour or package booked through the Triplens, it is vital to note that we’re subject to different set of policies when it comes to private contract. It is, therefore, not viable for us to guarantee the same refund procedure or policies for all tours and services listed on the Triplens website. Accordingly, the following policies apply for:

Tickets: All tickets are non-refundable as well as non-transferrable.
Visa: Fee charged for all types of visas is non-refundable, as the immigration authority of the UAE normally does not refund the amount in the case of rejected visa applications.
Unused Tours: No refund can be made for unused tours, partly used or unutilized part of holiday package. Precisely, such unused services are not exchangeable or refundable.
No Show: Triplens should not be held liable, if a guest fails to notify our team regarding the cancellation of tour or do not reach on time at the place of commencement of tour. Such cases will be treated as No Show and are non-refundable.
Third party services: Since they are subject to different refund and cancellation policies, some of the services offered by third parties may be non-refundable. We normally provide the details of the same at the time of booking.

In order to get refund of a tour service or package purchased directly from the Triplens, you’ll need prior authorization in writing. All decisions taken by Triplens with regards to refund policy will be final and bind on both Triplens and guests.

Please read our copyright policy before using our website.

All content displayed on this website (triplens.net) are solely the property of the Triplens. Any kind of action by way of reproduction, distribution, uploading, republication, or downloading, of any content that is proprietary to (triplens.net), other than for individual or non-commercial purpose, is firmly proscribed, unless otherwise allowed by the Triplens or mentioned on the website of the Triplens.
Triplens may include logos, copyrighted materials, patents, trademarks etc. of Triplens or other third parties. No right will be conferred upon website visitors, clients or guests on any such intellectual property of Triplens or other relevant parties, unless otherwise clearly specified in the Triplens Terms of Use.
In order to access the website’s restricted areas, the Triplens may allow you to create an account or login with your username and password. Please be informed that the content displayed in such sections of the website is confidential and is applicable for your business purpose only. Moreover, if it is proved to us that such use obstructs our site’s performance or in any way is detrimental to the dealings of (triplens.net), we possess complete right to forbid the use of such access options.
By using our website, you agree to abide by the condition that you’ll not apply any instrumentality in the form of software, robot, or device, which may inhibit the proper working of our site or result in the copying or monitoring of Triplens web pages or the data or information contained therein.

Once your booking is confirmed, you may cancel a part or whole of it. Nevertheless, the cancellation, unless otherwise specified, is valid only if the request for the same is made in writing by email, fax, or post to the Triplens and alternatively confirmed by the Reservation Team. Typically, the following conditions apply in the case of cancellation of a tour with Triplens.

Full refund will be made for cancellation done 48 hours prior to your scheduled tour.
A 50% refund will be made for cancellation done within 24 to 48 hours of your scheduled tour.
No refund will be made for cancellations done 24 hours prior to your scheduled tour.
No refund will be made for non-refundable tickets.
No refund will be made for unused or partly used tours or services.
For payment made through credit card, refund will be made as per the above terms, minus a 5% of the tour amount.

We’ve the complete right, in any circumstance mainly reasons beyond our control, to cancel your tour reservation. Should this occur, we’ll refund you the tour amount or arrange an alternative of original value.

Payment Options

Choose from one of our quick and convenient payment options, and our team will ensure that the whole procedure is undertaken in the safest manner possible.

Credit card
Bank guarantee
Internet Banking
Cash deposit
Bank transfer

We also offer following payment choices for our clients.

Floating Cash Deposit: This requires clients to maintain a certain amount of money as floating deposit, as agreed by both parties. As soon as the client makes a reservation, this is deducted from the deposit amount. But reservations will not be allowed or even cancelled, if the deposit fund is low or insufficient.
Credit Line: Clients can secure a confirmed booking of tours and services with an established credit line. In order to be assigned with a credit line, it’s vital for the clients to abide by the provisions and standards set by Triplens, besides maintaining a floating deposit or a bank guarantee from a reputable financial institution.

Triplens provides a comprehensive suite of travel solutions at a very competitive rate and without any hidden fee / string attached. We also assure our members of excellent technical support and immediate response to their queries with the best of our knowledge.

Cash Agent	Credit Agent
No credit limit is assigned	Will be assigned a credit limit
No floating deposit is required	A floating deposit is required
Not able to issue voucher until payment is made	Voucher can be issued soon after the confirmation of booking
Reservation can be made with a live credit card & Debit Card	Reservation can be made with a credit limit assigned
Need to make payment though Credit and Debit card prior to the cancellation deadline	Credit amounts will be adjusted based against Credit limits & Triplens’s payment / invoice rules
Can directly voucher the booking once the payment done by credit and debit card	Can voucher the booking instantly through Credit Limits
Can make bookings within Cancellation period	Can make bookings within Cancellation period
Cannot Confirm the booking can only Voucher	Can Confirm the Booking without vouchering

To become Credit Limit Partner download the Credit Application Form

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Privacy policy